Technical Support Administrator Ref: KR/157 - Co Louth

Customer Service
Ref: 111 Date Posted: Tuesday 10 Sep 2019
LinkedIn ShareShare
More

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

 

Overview of role: Our client based in Co Louth is seeking a Technical Support Administrator on a 6 month contract basis. The role would ideally suit a Technology Graduate with previous experience in a customer-facing role.

 

Responsibilities:

  • Provide technical support to client’s customers and installers.
  • Deliver customer support within agreed service levels and maintain a high call closure rate.
  • Analise live issues and close where possible, escalating to R&D team where necessary.
  • Continuously identify ways to improve the efficiency of the support service.
  • Provide periodic statistics for management review as required.
  • Develop and test new products and software
  • Test devices, cloud service and apps as needed.
  • Set up and run automated tests, analysing results and liaising with engineering as required.

 

Qualifications/ Skills:

Essential requirements:

  • Technology degree, or equivalent
  • Experience in an active technical/ customer support role, preferably involving technology products.
  • Good written and verbal communication skills.
  • Positive attitude, with strong emphasis on being a team player.

 

The following skills would also be an advantage:

  • Technical experience with one or more technology products, software, mobile and wireless communications.
  • Experience with one or more automated helpdesk/ call tracking systems.
  • Electrical wiring and installation skills supported by industry qualification.
  • Ability to self-direct and manage time to meet deadlines.
  • Flexible with the ability to adapt to changing priorities.
  • Experience with test automation software and systems.
  • Good attention to detail.

 

Please note this is a 6 month contract role

 

If you are interested in the above role, please apply to job reference KR/157 on www.recruitmentbureau.com.

At The Recruitment Bureau, we respect your privacy; your CV will not be forwarded to a client company without your consent.