Software Implementation Consultant

Engineering
Ref: 152 Date Posted: Monday 09 Dec 2019
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All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

 

 

Overview of Role: Our client based in Drogheda, Co Louth/ Meath is seeking a Software Consultant on a full-time permanent basis.

 

Job Title: Software Implementation Consultant

 

As part of the Implementation team you will be the key point of contact for all new customers to manage and guide them through their onboarding journey. You will need to quickly understand their business requirements and how to leverage our platform to achieve greater efficiencies, sales and an overall better customer experience.

Being able to contribute technically at a product implementation level as well as delivering projects are the key competencies that will enable you to be successful in this role.

 

Responsivities:

Ownership of customer implementation projects

Providing technical input & configuration on both platforms & customer’s ERP systems

Regular onsite meetings with customers

Producing detailed specification/SOWs capturing scope of the project

Managing internal & external stakeholders, reporting on progress and potential risks

Compiling & agreeing acceptance/feedback lists with customers & minimising scope creep

Regular communication to key stakeholders

Onsite and over-the-phone training of customers in the use of our platform

Coordinating, tracking and communicating milestones and actions between customers & our delivery team

 

Required/ Desirable Qualifications and Experience:

Bachelor’s degree in a Technical Science or Engineering subject

At least 2+ Years’ experience of delivering software product integration projects - SaaS, ERP, CRM and/or business systems preferred

Strong attention to detail

Strong Project Management Skills

Exemplary communication, organisational and time management skills

Proven commitment to achieving deadlines, delivering high quality services and experience of working effectively as a member of a team

Previous experience in a customer facing role

Willingness and flexibility regarding travel in Ireland, UK or other locations if required

Full clean driving license & own car

 

If you are interested in the above role, please apply to job reference KR/189 on www.recruitmentbureau.com.

 

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