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Overview of Role: Our client based in Co Louth/ Meath is seeking an Implementation Consultant on a full-time permanent basis.
Job Title: Implementation Consultant
As part of the Implementation team you will be the key point of contact for all new customers to manage and guide them through their onboarding journey. You will need to quickly understand their business requirements and how to leverage our platform to achieve greater efficiencies, sales and an overall better customer experience.
Being able to contribute technically at a product implementation level as well as delivering projects are the key competencies that will enable you to be successful in this role.
- Ownership of implementation projects from initial kick off to product launch
- Regular communication with new and existing customers to ensure smooth product delivery
- Managing expectations and communications with internal and external stakeholders
- Advising the customer on the standard capabilities of the platform and identify any ‘Product Enhancements’ that may be required
- Producing detailed implementation plans that clearly outline project scope
- Coordinating, tracking and communicating milestones internally with delivery teams and externally with customers
- Collecting, tracking and managing change requests along with product feedback
- 3-5 years Business Analysis and / or Project Management experience within SaaS
- Experience with ERP systems such as SAP B1, Sage or Intact desirable but not essential
- Strong negotiation skills in order to manage scope creep and challenge stakeholders
- Strong attention to detail in gathering & managing technical requirements
- Exemplary communication, organisational and time management skills
- Enthusiasm for working as part of a team in a fast paced environment
- Previously worked in an Agile delivery environment an advantage
- Project Management Qualification desirable but not essential
If you are interested in the above role, please apply to job reference KR/341 on www.recruitmentbureau.com.
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