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Overview of Role: Our client based in Co. Meath is seeking a Customer Support Representative on a full-time permanent basis, to join their growing team. The support team is at the heart of the company, interacting with their customers and helping them get the most out of their products & solutions. Reporting to the Operations Manager, the ideal person will be a great communicator and have worked in a Customer Support role, preferably within an IT company.
First point of contact supporting our customers on a daily basis via our various support channels.
To ensure all issues are logged, tracked and resolved on our helpdesk system
To keep the customer informed at all times of the status of their issues until resolution
Pro-actively diagnose & troubleshoot customer technical questions
To highlight high priority issues where assistance from the other departments are required to get issues resolved
Production and submission of documentation in line with company procedures and submitted in a timely manner
Handle customer complaints
Focus on Customer Satisfaction
Participate in training customers
All other reasonable tasks as requested by your line manager
Required/ Desirable Qualifications and Experience:
Bachelor’s degree in a technical Science or Engineering subject.
1 years’ experience in a Customer Support role, ideally within an IT based company.
A passion for customer service and talking to customers.
Great organisation & time management.
Excellent interpersonal and communication skills: verbal and written.
Explaining complex solutions in a simple to understand approach.
Great troubleshooting and problem-solving abilities with an awareness of when you need to escalate an issue or ask for advice.
If you are interested in the above role, please apply to job reference KR/184 on www.recruitmentbureau.com.
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