All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.
Role: Customer Services Representative
Supporting team members and customer requirements as required.
Take inbound sales calls in response to customer demands and responding to their queries.
Make outbound calls to customers & clients to confirm/ query orders.
Inputting collections and deliveries on systems.
Dealing with inbound and outbound orders and managing returns.
Ensure that Key Performance Indicators (KPI’s) are achieved in order to meet Service Level Agreements (SLA’s).
Providing quotations for exceptional requirements.
Tracking of deliveries.
Build and maintain positive professional relationships with customers/ clients/ representatives.
Processing returns – scanning and checking products received against the original request and reporting back to customer.
Dealing with customer systems and all administrative requirements for the accounts.
Internal and external reporting.
ERP Systems Knowledge
PC Skills - Good working knowledge of Excel
Good analytical skills with high attention to detail
Managing Processes & Systems
Interpersonal & Communication Skills
Customer Service Focus
Excellent pro-active problem solving mentality
Flexible attitude to working hours
Experience working in a similar environment - stock management, stock counting, distribution or fulfilment.
If you are interested in the above role, please apply to job reference KR/263 on www.recruitmentbureau.com.
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