Customer Services Representative - Co Meath

Customer Service
Ref: 217 Date Posted: Monday 14 Sep 2020
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All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

 

Role:  Customer Services Representative

 

Responsibilities:

Supporting team members and customer requirements as required.

Take inbound sales calls in response to customer demands and responding to their queries.

Make outbound calls to customers & clients to confirm/ query orders.

Inputting collections and deliveries on systems.

Dealing with inbound and outbound orders and managing returns.

Ensure that Key Performance Indicators (KPI’s) are achieved in order to meet Service Level Agreements (SLA’s).

Providing quotations for exceptional requirements.

Tracking of deliveries.

Build and maintain positive professional relationships with customers/ clients/ representatives.

Processing returns – scanning and checking products received against the original request and reporting back to customer.

Dealing with customer systems and all administrative requirements for the accounts.

Internal and external reporting.

 

Essential Requirements

Technical Competencies:

ERP Systems Knowledge

PC Skills - Good working knowledge of Excel

 

Behavioural Competencies

Good analytical skills with high attention to detail

Managing Processes & Systems

Interpersonal & Communication Skills

Customer Service Focus

Excellent pro-active problem solving mentality

Flexible attitude to working hours

 

 

Desirable Requirements

Experience working in a similar environment - stock management, stock counting, distribution or fulfilment.

 

If you are interested in the above role, please apply to job reference KR/263 on www.recruitmentbureau.com.

 

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