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Customer Services Co-ordinator

Customer Service
Ref: 462 Date Posted: Wednesday 14 Dec 2022

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

Overview of Role: Our client based in Co Louth/ Meath/ Dublin is seeking a Key Customer Services Co-ordinator on a 3-6 months contract.


To gain a thorough working knowledge of the company service and client management process.

To manage and resolve all client queries on a daily basis.

To place weekly product orders.

To order ancillary items and ensure adequate stock levels at all times.

To make courtesy care calls to Clients.

Responsible for the maintenance and filing of relevant documentation and for the accurate maintenance of client records.

Liaison with provider professionals on aspects related to client i.e., funding.

To monitor and request new/renewed orders and liaise with the relevant parties if orders have not been received.

To liaise with the production units in relation to the stability of regimens.

Organise all funding and required purchase order (PO) numbers for Clients.

Monthly invoicing and purchase orders for Clients nationwide.

To arrange holiday/export orders, as required.

To provide statistics on client numbers, as required.

Responsible for bringing to the attention of the Manager any unusual situations, in particular complaints or client concerns.

To liaise with key internal staff to ensure a high level of service is received by all clients.

Responsibility for monthly KPI’s. To include current contract KPI’s in conjunction with the Manager.

Responsible for management of equipment data on the relevant systems and maintenance of system, changes, upgrades.

SOP’s-management and development of all SOP’s in conjunction with the Manager.

Any other duties which may be reasonably required.

 Experience and Qualifications


Medical or Pharma Customer service experience

IT skills – Word, Excel, (Intermediate) PowerPoint, & databases

Strong communication skills, both verbal and written

This is a Contract with an immediate start.

If you are interested in the above role, please apply to job reference HM/627 on send your cv in a Word format.

At The Recruitment Bureau, we respect your privacy; your CV will not be forwarded to a client company without your consent.