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Customer Services

Customer Service
Ref: 480 Date Posted: Monday 27 Mar 2023

Overview of Role: Our clients are based in Co Louth/ Meath/ Cavan/ Monaghan/ North Dublin we are seeking a Customer Services with Sales Support candidate for a permanent role.

Department: Customer Service & Sales Support

Job Description

This role will be an important member of the Customer Service & IT Sales Support Team.  

Customer Service is an essential part of this role and the successful candidate will work with internal teams to find resolutions for client queries/ issues.

The Internal Sales Account Manager will be responsible for support selling IT hardware & services, and building strong relationships with existing customers.

The successful candidate will also work closely with the engineering team to identify and pursue new business opportunities.

Reporting to the Managing Director and will work closely with other departments to ensure excellent customer service levels.

Key Responsibilities:

Key Customers Account Management

Understand client requirement, liaise with Engineering Team, and propose solution accordingly

Provide excellent customer service and support

General Office Management: answering phones, logging support tickets, resolving client queries

Process supplier / client invoices & stock co-ordination


Minimum 5 years sales support experience (account management/ customer service)

Minimum 5 years’ experience on sales CRM/ ERP system

Experience working in the IT sector is an advantage

Key Attributes:

Strong communication and interpersonal skills

Self-motivated and results-driven

Ability to work well in a team environment

Strong computer skills

Excellent “can do” attitude

Ability to multi-task and work on several projects at different stages of development

If you are interested in the above role, please apply to job reference HM/652 on send your cv in a Word format.

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