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Customer Service Specialist - Co Louth

Customer Service
Ref: 385 Date Posted: Monday 16 May 2022

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

Job Description

Title: Customer Service Specialist based in Drogheda 

Key Responsibilities:  


  1. Customer Service
    • Provide exceptional customer service via phone or email to French-based customers and consumers.
    • Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
    • Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
    • Compile statistics around customer queries/complaints and identifying issues which give rise to frequent queries/complains
    • Daily dashboard preparation
    • Administration duties where applicable
  1. General
    • Support the Customer Services Manager on ad hoc projects as and when required
    • Participation in process improvements and Service development
    • Interaction with external/internal parties including customers, auditors and Group Compliance teams
    • Perform role in line with all Group and other corporate policies

Education & Experience:

  • Fluency in both written and spoken French & English
  • Customer Service experience required.
  • Proven ability to work as part of a team
  • Proficient with Microsoft products including Excel. computer literate and able to learn new systems
  • Experience of SAP an advantage

Core Competencies:

  • Highly organised with demonstrated attention to detail.
  • Strong problem solving skills and the ability to apply judgement based on the situation
  • Excellent Customer Service attitude
  • Exemplary communication skills
  • Ability to build strong relationships with internal and external counterparts.
  • Ability and willingness to work in the detail and take a hands on approach.
  • Positive, can-do attitude, displaying a high level of commitment & motivation.
  • Demonstrates a desire to grow and undertake additional responsibility.
  • Highly organized and ability to adapt to quickly changing priorities.
  • Demonstrates articulate and professional communication style.
  • Team Player
  • Investigative and analytical skills

If you are interested in the above role, please apply to job reference KR/519 on

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