Customer Service Administrator - Co Louth

Customer Service
Ref: 160 Date Posted: Monday 13 Jan 2020
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All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

 

Role :    Customer Service Administrator

Overview of role:  To provide comprehensive admin support to the Sales Team while working closely with the Commercial, IT and Logistics Departments.

Responsibilities:

Manage all manual order entries

Check and release orders held in batch and ensure they are all placed on internal system

Run daily lost sales and shortage reports

Liaise with the Field Sales Team, Warehouse Operations and Transport to ensure customers get first class Customer Service from the business.

Day to day admin for the Field Sales Team including managing expense claims, holiday calendar and general HR administration

Liaise with the Field Sales Team and 3rd Party Agency to ensure all in store merchandising obligations are carried out in an efficient and cost effective manner

Manage all aspects of the Customer Complaints procedure including logging, follow up and closing out all issues in a timely manner to ensure full customer satisfaction

Required / Desirable Qualifications and Experience:

Minimum 3 years experience, with a proven track record

Experience of Microsoft applications, in particular Excel, Word and Powerpoint

Excellent planning and organisational skills and the ability to work to strict deadlines on a daily basis

Problem solver with the ability to work on their own initiative with minimum supervision

 

If you are interested in the above role, please apply quoting job reference KR/198 on www.recruitmentbureau.com.

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