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Customer Case Investigator Officer

Customer Service
Ref: 509 Date Posted: Monday 11 Sep 2023

Overview of Role: Our client based in Co Louth/ Meath/ Cavan/ Monaghan/ is seeking a Customer Case Support Officer on a full-time permanent basis.

Job Description:

  • Taking ownership of investigations and presenting daily to the investigation team on the progress of each. This is usually done in tandem with the associate and Senior investigators.
  • Liaising with clients, investigators and parties to investigations, adjusting appropriately to the audience in relation to each.
  • Develop an expert knowledge of fair procedures and natural justice as applicable to investigations, particularly workplace investigations.
  • Accurately transcribing audio files of confidential interviews
  • Drafting terms of reference for investigation processes
  • Updating case file databases and ensuring all information in respect of an investigation is recorded appropriately
  • Attending conferences on employment and equality law
  • Writing formal letters and emails, updating clients and parties to investigations and answering queries as they arise.
  • Attending investigation interviews with investigators either remotely or in-person
  • Compile a methodology and records of interview into a draft investigation report
  • Fastidious attention to detail with Data Protection matters.
  • Staying abreast of developments in employee relations, employment law and industrial relations
  • Managing/supporting relationships with major stakeholders.


Legal or HR qualification, with comparable experience considered

Interest in employee relations, employment law and investigations


Collaborative and detail-orientated with strong analytical skills

Strong organisational, critical thinking and communications skills

Exceptional verbal and written communication skills.

Strong sense of accountability and co-ownership of challenges

This role is offering flexible working to be discussed at interview.

If you are interested in the above role, please apply to job reference SA/706 on     Your cv in must be sent in a word format

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