Customer Accounts Coordinator

Customer Service
Ref: 549 Date Posted: Monday 19 Feb 2024

All of our jobs are based in Louth/ Meath/ Cavan/Monaghan/North Dublin.

Overview of Role: Our client based close to Co Louth/ Meath/ North Dublin are seeking a Customer Accounts Coordinator

on a full-time Permanent basis.

Job Title: Customer Accounts Coordinator             

Reporting back to: Service Delivery Manager

Duties

  • Responsible for overseeing that all customer's orders and piece parts are managed efficiently
  • Responsible for Order Entry and Bills of Materials configuration
  • Responsible for ensuring any customer queries and issues are answered in a timely manner.
  • Support invoice queries regarding age debt so as not to impact any payments
  • Responsible for administering credit and debit notes
  • To develop and sustain professional working relationship with all departments.
  • Support generation and gathering of data for Customer Quarterly Business Meetings.
  • Accurate and timely pricing and Invoicing to Customers.
  • Ensure that all additional costs incurred outside Standard Pricing are captured and re-charged.
  • Participation in New Business Introduction Meetings as required. Communicating any issues with customer orders or deliveries to the Account Manager in a timely manner.
  • Communicating any piece part or Bills of Materials issues with the Customer/Account Manager (depending on the account) in a timely manner, to ensure as little impact to the customer’s order as possible.
  • Internal and external reporting.
  • Maintain procedural documentation for each customer.
  • Involvement in Business Process Improvement Projects as required
  • Support in documenting processes and procedures in line with ISO standards
  • Answer day-to-day order queries order queries from customers and Account Management
  • Support SAP process testing for changes and new processes where required

 

Essential Requirements: Technical Competencies

Systems Knowledge – SAP or similar, Intermediate to Advanced Excel skills

High level of proficiency in IT packages, understanding the process requirements for management of BOMS, Orders, Piece Parts

Desirable Requirements

Experience working in a high-tech environment

 

If you are interested in the above role, please apply to job reference SA/756 on www.recruitmentbureau.com.

Please send your cv in a Word format.

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