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Overview of role: Our client based in the North East is seeking a Claims Assessor to join their team. To assess and settle International Private Medical Insurance (IPMI) claims quickly and efficiently whilst providing an excellent level of customer service at all times.
Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures.
Proactively handle all cases from first contact advice to final resolution where possible.
Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome.
Investigate, negotiate and settle cases within an agreed authority level/ KPI’s and timeframes.
Communicate decisions to customers and provide a clear and understandable explanation of case status.
Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements.
Accurately report and adhere to quality and KPI metrics on a monthly basis by implementing development needs as communicated by the Quality Team.
Assist with the handling of claims calls relating specifically to the IPMI business – from IPMI policyholders, agents, medical providers and corporate clients.
Required/ Desirable Qualifications and Experience:
Must be APA Insurance qualified
PC skills – Work & Outlook (essential), Excel (desirable)
Accurate and quick keyboard skills
Assertive and confident in dealing with people at all levels
An effective team worker who demonstrates an ability to take responsibility for resolving issues/ problems
If you are interested in the above role, please email your CV to firstname.lastname@example.org reference KR/15.
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